FAQs

April 17, 2024

Who should I contact if I have questions about my bill?

If you’re unable to find an answer to your questions in these FAQs, please call us at 1-855-642-8607 and select option for Billing.  One of our agents will be happy to assist you.

April 17, 2024

How do I get a copy of my bill?

If you have a 12-digit Enercare account number: Log into My Account. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. Select “Bills” under “Billing history” section on the left side menu. Click “View bill”. You can view your bill directly on the page or click on…

April 17, 2024

I have multiple properties but would like them billed separately. How do I separate a consolidated bill?

If you currently receive one Enercare monthly bill but require your properties to be billed separately, call us at 1-855-642-8607 for assistance.

April 17, 2024

I have multiple properties. Can I consolidate them on one bill?

Please call us at 1-855-642-8607 to consolidate your account. Keep in mind, accounts for different properties may be migrating at different times between April and October 2024. We can assure you that all of your accounts will be migrated by October 2024.

April 17, 2024

I qualify for a tax exemption. How do I ensure it’s applied to my bill?

Eligible First Nations individuals can contact us at 1-855-642-8607 to provide proof of status and proof of delivery/installation.

April 17, 2024

How do I merge my bills (10- and 12-digit accounts)?

We are not able to merge accounts in our billing system at this time.

April 17, 2024

How do I update my contact information?

Call us at 1-855-642-8607 and an agent will be able to assist you.

April 17, 2024

How do I update my billing information?

If you have a 12-digit account number: Log into My Account to view your billing information OR Call Us at 1-855-642-8607 and select the option for Billing. If you have a 10-digit account number: Log into our Enercare Billing Portal to update your billing information. OR Call Us at 1-855-642-8607 and select the option for…

April 17, 2024

I am a landlord. What do I do if not all my properties have migrated to Enercare direct billing?

If you currently have Enercare products billing on different Enbridge Gas accounts for your properties, these accounts may be migrating at different times between April and October 2024. We can assure you that all of your accounts will be migrated by October 2024.