February 7, 2024
When the time comes for you to move, you’ll need to follow the existing move-out process to transfer or cancel your Enercare services. If you have a Protection Plan with us, the Plan will move with you, subject to the Plan terms and conditions. Learn more about the move-out process here.
February 7, 2024
You can pay your bill online using My Account, or through your financial institution’s online banking (use the 12-digit account number found on your bill and send your payment to payee “Enercare Home Services”). You can also call us at 1-855-255-5451 to pay by phone, or mail a cheque to: Enercare P.O. Box 9925 STN…
February 7, 2024
Log in to My Account and go to the billing page to complete the required fields to enroll in pre-authorized payments. You can use a bank account, debit card or credit card to set up pre-authorized monthly payments. Once your payment information is processed, you’ll be notified of your first payment date.
February 7, 2024
Log in to My Account and update your billing preferences in account settings. You can opt in to paperless billing there.
February 7, 2024
If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.
February 7, 2024
Past charges that have been billed through Enbridge Gas will remain payable to Enbridge Gas, and any collection activity should be handled with them. After your account’s billing change takes effect, new monthly charges for your Enercare services will be billed through, and payable to, Enercare.
February 7, 2024
We are working closely with Enbridge Gas to ensure a smooth billing change. There’s nothing you need to do right now for this billing change; however, we will be communicating to customers through email and mail with more details throughout 2024. If you don’t already have an email address on file with us, we recommend…
February 7, 2024
We will be moving customers to direct billing throughout 2024. Any customer impacted by this change will receive advanced notice from us with enough time to ensure the process is as smooth as possible. If you have not received any communications from us about billing, please continue to pay your Enercare charges through Enbridge Gas,…
February 7, 2024
Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This…
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