FAQs

January 9, 2023

I already have an account set up for e-billing. How do I add another account to my profile?

To add a secondary account: Please log into an account associated with the corresponding email address to add the secondary account. At the top of your home screen, beside the logout button, you will see ‘Add Account’. Please click on this feature and provide the following details for the secondary account (account number, last bill…

January 9, 2023

When will I know if a new bill is ready to be viewed?

You will receive an email notification each month when a new bill has been generated and is available for viewing.

January 9, 2023

I forgot the password to my account; how do I have this reset?

Go to the Enercare Billing Portal and select the ‘Forgot your Password’ option. An email will be sent out to the email address on file with instructions on how to complete the reset.  

January 9, 2023

I haven’t received an email alert to complete my registration.

Check your spam/junk folder to see if the email was sent to you. Ensure you add [email protected] to your safe sender’s list or your contacts to avoid having email alerts blocked by spam filters.

January 9, 2023

I’m registered but I did not receive notification that my new bill was ready.

Check your spam/junk folder to see if the email was sent to you. Ensure you add [email protected] to your safe sender’s list or your contacts to avoid having email alerts blocked by spam filters. Please note that you are responsible for paying your bill on time whether you receive an email alert or not. It’s good practice…

January 9, 2023

How do I change my email address?

Log into the Enercare Billing Portal and click on the option “Update Your Online Account” to proceed to change your email by following the instructions.

January 9, 2023

Once I enroll for my online account how do I register for e-billing?

Once you enroll for your online account nothing further needs to be completed to transition your account to paperless billing. The account will show the status of online in 3-5 business days after you sign up for this feature.

January 9, 2023

I submitted my pre-authorized payment form by mail or email, when will my payment be withdrawn?

This process normally takes 1-2 billing cycles to be completed. When you see the ***Pre-Authorized Payment Notice*** listed on your bill the account balance will begin withdrawing from your bank account monthly or charged to your credit card, as applicable, on a monthly basis.

January 9, 2023

I have changed banks; how do I update my pre-authorized payment information?

If you have a 12-digit account number on the top of your bill: Login to your My Account to update your payment method. Or complete and return this form by mail or email to [email protected] If you have a 10-digit account number on the top of your bill: Login to your Enercare Billing Portal to…