March 13, 2023
Check your spam for a missed email from us or your mailbox for a letter from us. You will know if the email is authentic if it comes from domain “[email protected]”. You can also call us on 1-855-255-5451 and our customer service representative will be happy to help you with this confirmation.
March 13, 2023
There are two ways for you to verify that the message you’re getting is from Enercare. 1) The email sender name will come from email address “[email protected]” 2) For either email or letter, there will be a unique web link or a QR code. You can also scan the QR code with your smartphone camera…
March 13, 2023
Check your spam for a missed email or your mailbox for a letter from Enercare. You will know the email is authentic if it comes from the email “[email protected]”. You can also call us on 1-855-255-5451 and our customer service representative will be happy to assist you with account registration.
March 13, 2023
If you have received letters or emails from us regarding the Enercare Direct Billing Program, this means that it is time for you to take action. Follow the instructions in the letter or email to set up your Enercare account and start receiving your bill directly from Enercare.
March 13, 2023
If you have not received any communication from us, there’s no action you need to take at this time. When it’s time to make the switch, we’ll send you all the information that you need. In the meantime, you can bookmark this page to keep up with the latest news about the billing transition.
March 13, 2023
If you’re paying Enercare charges through your Enbridge Gas bill, you’ll see Enercare listed in the “Charges From Other Companies” section of your Enbridge Gas bill (usually on the third page).
March 13, 2023
We will be moving customers to direct billing throughout 2024. Any customer impacted by this change will receive advanced notice from us with enough time to ensure the process is as smooth as possible. If you have not received any communications from us about billing, please continue to pay your Enercare charges through Enbridge Gas,…
March 13, 2023
To support you even better and ensure a seamless experience with us, Enercare is working towards a direct billing relationship with you, our valued customer. Today, you see your Enercare charges in the “Charges From Other Companies” section of your Enbridge Gas bill. Starting in March 2023, Enercare will begin transitioning some of our customers…
February 15, 2023
In most cases, yes. A central heat pump can be integrated into your existing system and even fully replace your air conditioner. A ductless heat pump won’t connect directly to your existing system, but it can be used to provide complementary heating and cooling in a specific space.
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