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An Enercare technician stands outside of a home.

When will I be moved to direct billing with Enercare?

We will be moving customers to direct billing throughout 2024. Any customer impacted by this change will receive advanced notice from us with enough time to ensure the process is as smooth as possible. If you have not received any communications from us about billing, please continue to pay your Enercare charges through Enbridge Gas,…

An Enercare technician stands outside of a home.

Can I add a heat pump to my existing HVAC system?

In most cases, yes. A central heat pump can be integrated into your existing system and even fully replace your air conditioner. A ductless heat pump won’t connect directly to your existing system, but it can be used to provide complementary heating and cooling in a specific space.

An Enercare technician stands outside of a home.

Can a heat pump heat and cool my house all year?

It depends on the climate where you live, but in general, no. While there’s no temperature limit to a heat pump’s cooling ability, they become less effective and efficient at heating the colder it gets outside. On very cold days, you might want to switch to your furnace, which will likely be more efficient at…

An Enercare technician stands outside of a home.

Why is a heat pump better for the environment?

Heat pumps run on electricity rather than by burning fossil fuels, which helps reduce their carbon footprint. They’re also more energy efficient than many resistance-based electric heating sources, such as furnaces and baseboard heaters.

An Enercare technician stands outside of a home.

When is the best time to charge my vehicle?

There isn’t a right or wrong time to charge your vehicle, but electricity is often more expensive during the day when demand is highest and less expensive during the night when demand is lowest. If your utility charges variable rates, you can save money by charging during “off-peak” hours.