FAQs

Filter Results

Recent Articles

An Enercare technician stands outside of a home.

Does Enercare go door-to-door?

Enercare, government agencies and other utility companies will never promote door-to-door sale or exchange of water heaters, furnaces, air conditioners or other home services products. If someone comes to your home claiming to represent Enercare, please call us to confirm if someone is scheduled to be at your home.

An Enercare technician stands outside of a home.

What is the Enercare Mobile App?

The Enercare Mobile App allows you to verify, modify and even book new service calls to resolve issues with your home comfort equipment. You can view your current account details, book your next service, maintenance or repair, receive alerts when your technician is on their way and view our most current offers. Our new en…

An Enercare technician stands outside of a home.

What is Enercare Smarter Home?

Enercare Smarter Home is a simple, integrated system that puts home comfort and peace of mind in the palm of your hand, even when you’re not home. For more information on Enercare Smarter Home and the full suite of Smarter Products, visit our Smarter Home Hub.

An Enercare technician stands outside of a home.

Is there anything I can check at home prior to calling for service?

Yes, depending on the issues. If you are experiencing no hot water or heat, this could be related to your outdoor venting. If you are able, check to confirm venting is not blocked with snow, debris or equipment is a good idea. For leaking equipment, checking to confirm the source of the leak will ensure…