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Replacing ecobee SmartSensors

For replacement of room or door/window SmartSensors, customers will be required to email [email protected]. A response will be provided within 2 business days. Should a thermostat replacement be necessary, it will be completed during a scheduled service appointment.

An Enercare technician stands outside of a home.

Setting up ecobee Smart Security subscription

HVAC customers who signed up for an ecobee Comfort Plus package get one year free subscription to ecobee’s Smart Security. To start your subscription, please refer to your welcome email which contains a subscription code and instructions on how to sign-up for the service. If you are having issues with the subscription code, please email…

An Enercare technician stands outside of a home.

Setting up a schedule on your thermostat

With your ecobee thermostat, you can create a daily schedule that automatically adjusts the temperature to align with your daily routine, ensuring comfort and efficiency. Discover how by clicking here.

An Enercare technician stands outside of a home.

Registering my ecobee devices

All ecobee devices are easy to set up and register using the ecobee app. For further guidance click here.

An Enercare technician stands outside of a home.

Information about my new thermostat

The ecobee thermostat includes customizable comfort settings, smart scheduling, and the ability to monitor air quality. On the home screen, users can easily view temperature, weather, humidity levels and access the main menu for further control. To learn more, click here.