May 24, 2024
Thermostat modes
You can adjust the thermostat mode using the alarm.com app or the alarm.com website. This enables you to switch between Heat, Cool, Auto or OFF settings from anywhere.
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May 24, 2024
Creating and editing my thermostat schedule
You can easily edit thermostat schedule through the alarm.com app or the alarm.com website.
May 24, 2024
Creating or editing my geo-fence location
To create/edit geo-fence location use the alarm.com website.
May 24, 2024
Viewing system activity history
System activity history can be viewed using the alarm.com app or alarm.com website.
May 24, 2024
Change or reset login password
To reset your password, see change or reset password for more information.
May 24, 2024
Replacing ecobee SmartSensors
For replacement of room or door/window SmartSensors, customers will be required to email [email protected]. A response will be provided within 2 business days. Should a thermostat replacement be necessary, it will be completed during a scheduled service appointment.
May 24, 2024
Setting up ecobee Smart Security subscription
HVAC customers who signed up for an ecobee Comfort Plus package get one year free subscription to ecobee’s Smart Security. To start your subscription, please refer to your welcome email which contains a subscription code and instructions on how to sign-up for the service. If you are having issues with the subscription code, please email…
May 24, 2024
‘Pause When Open’ feature for door and window sensors
You can enable or disable the door and window senor’s pause when open feature through the ecobee app. For instructions, click here.
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