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An Enercare technician stands outside of a home.

Why are Enercare emails going to my junk folder?

Please add Enercare to your safe senders list. Emails from Enercare come from @enercare.ca, @e.enercare.ca, @info.enercare.ca, @billing.enercare.ca, @prepaiddigitalsolutions.com or @contractor-email.com addresses.

An Enercare technician stands outside of a home.

What methods can I use to pay my bill?

There are 4 ways to pay your bill. You can pay your bill or set up pre-authorized payments at myaccount.enercare.ca. Set up Enercare Home Services (12 Digit Acct) as a payee in online banking. Credit card by phone: 1-855-642-8607 Mail a cheque to Enercare Home Services, C/O T46600 P.O. Box 4660, STN, A, Toronto 

An Enercare technician stands outside of a home.

How do I sign up for pre-authorized credit or debit payments?

If you have a 12-digit Enercare account number: Log in to My Account. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. Select Pre-authorized payments from left side menu or click on the “Set up” button under “Sign up for Pre-authorized payments”. Follow the prompts to add your…

An Enercare technician stands outside of a home.

How do I opt in to paperless billing?

If you have a 12-digit Enercare account number: Log in to My Account. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. Select Manage Billing Preferences from the left side menu. Opt in to paperless billing by toggling the switch to ON Help reduce waste with convenient paperless…

An Enercare technician stands outside of a home.

How do I sign up for My Account?

If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.

An Enercare technician stands outside of a home.

How do I update/change my payment information?

If you have a 12-digit account number: – Log into My Account to update your pre-authorized credit or debit information or call us at 1-855-642-8607 and select option for Billing. If you have a 10-digit account number: – Log into our Enercare Billing Portal to update your pre-authorized debit      

An Enercare technician stands outside of a home.

How do l view my bill online?

If you have a 12-digit account number:Log into My Account. Click on the ‘Billing’ menu icon. Click on the ‘Bills’ menu item located under your ‘Billing history.’ If you have a 10-digit account number: Log into your Enercare Billing Portal to view your bills