FAQs

Filter Results

Recent Articles

An Enercare technician stands outside of a home.

How do I sign up for My Account?

If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.

An Enercare technician stands outside of a home.

How do I update/change my payment information?

If you have a 12-digit account number: – Log into My Account to update your pre-authorized credit or debit information or call us at 1-855-642-8607 and select option for Billing. If you have a 10-digit account number: – Log into our Enercare Billing Portal to update your pre-authorized debit      

An Enercare technician stands outside of a home.

How do l view my bill online?

If you have a 12-digit account number:Log into My Account. Click on the ‘Billing’ menu icon. Click on the ‘Bills’ menu item located under your ‘Billing history.’ If you have a 10-digit account number: Log into your Enercare Billing Portal to view your bills

An Enercare technician stands outside of a home.

What should I do if I don’t have a new tenant moving in?

The bill will continue to go to you until you have a new tenant. Once you do have a new tenant that is going to assume the bill submit a move request through our Moves Form to provide us with their name, contact information.

An Enercare technician stands outside of a home.

How do I change the payer of the bill to a new tenant?

Submit a move request through our Moves Form to provide us the name and contact information of your new tenant. Once the move is submitted and processed you can expect to receive your last bill pro-rated until from the last bill period up until the move in date of your tenant. Keep in mind that…