FAQs

April 17, 2024

What happens if the new owner doesn’t want to continue renting the equipment?

If your rental agreement is not transferred to the new homeowner, you will be required to buyout the equipment in accordance with the terms of the rental agreement.

April 17, 2024

How is my bill going to be affected?

Selling a property/Moving out as a tenant: If you have Enercare rental equipment, your last bill will be pro-rated up until the date of your move. If you have a protection and/or maintenance plan the remaining installments of your contract will bill out if you do not transfer the coverage to your new home. Enercare…

April 17, 2024

What should I do if I don’t have a copy or can’t find my APS?

Ask your real estate lawyer for a copy of the agreement.

April 17, 2024

Why does Enercare need a copy of my APS or a signed Assumption Agreement?

For Homeowners: Enercare requires documentation to determine the person responsible for payment of the rental fees for the rental equipment.      

April 17, 2024

How do I set up my account with Enercare after moving?

Submit a moving request through the Moves form. Make sure you include your Agreement of Purchase and Sale or signed Assumption Agreement when you submit the request.      

April 17, 2024

I took ownership of a property but am now being billed for an Enercare rental I didn’t agree to?

For Homeowners: Enercare contracts are transferrable upon the sale of a property. The previous owner may have transferred the rental to you. The transfer is done through an Agreement of Purchase and Sale or an Assumption Agreement. If your Agreement of Purchase and Sale (APS) did not include the rental and you did not sign…

April 17, 2024

Will there be any fees associated with moving?

Don’t worry – there are no moving transaction or activation fees with Enercare. If you are moving in: If there is Enercare rental equipment at the home, please submit a Moves form to get started. Once submitted, feel free to call us at 1-855-642-8607 to learn more about your product holdings and the various other services…

April 17, 2024

What happens to my protection and/or maintenance plan when I move?

You can transfer your plan at no cost to your new home, as long as it’s inside our service area. Please submit a move request through our Moves form to advise us of the move, and we will be happy to assist with the transfer. If your new house is outside of our service area, your…

April 17, 2024

I moved into a property but am now being billed for Enercare rental equipment I didn’t agree to?

When buying a property: Enercare rental agreements are transferrable upon the sale of a property. You may have agreed to assume the rental equipment during the purchase of your home, either through the Agreement of Purchase and Sale for the property or an Assumption Agreement. .If your Agreement of Purchase and Sale (APS) did not…