FAQs

Filter Results

Recent Articles

An Enercare technician stands outside of a home.

What should I do if I don’t have a new tenant moving in?

The bill will continue to go to you until you have a new tenant. Once you do have a new tenant that is going to assume the bill submit a move request through our Moves Form to provide us with their name, contact information.

An Enercare technician stands outside of a home.

How do I change the payer of the bill to a new tenant?

Submit a move request through our Moves Form to provide us the name and contact information of your new tenant. Once the move is submitted and processed you can expect to receive your last bill pro-rated until from the last bill period up until the move in date of your tenant. Keep in mind that…

An Enercare technician stands outside of a home.

What is an APS?

An Agreement of Purchase and Sale is a written contract between a seller and a buyer for the purchase and sale of a particular property. This agreement includes information of what products and contracts are being transferred between the seller and the buyer – such as Enercare rental equipment. APS Example

An Enercare technician stands outside of a home.

How do I find out what Enercare products or services are at my property?

The easiest way to check what services are at the property is to discuss it with the seller and review what equipment has been included in the APS.  You can also speak with your real estate agent or lawyer. If you are assuming an Enercare rental agreement as part of your purchase of the home,…