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An Enercare technician stands outside of a home.

How long does it take for my payment to be processed?

For payments made on My Account or by phone, please allow 1 business day for your payment to be reflected on your account. For payments made through your bank or by mail, please allow 10 business days for your payment to be reflected on your account.

An Enercare technician stands outside of a home.

What forms of payment do you accept?

Enercare accepts the following forms of payment: Visa or Mastercard Credit/Debit Card Cheque Pre-Authorized Credit/Debit Online Banking For 12-digit account number choose: Enercare Home Services plus 12-digit account number. For 10-digit account number choose: Enercare plus 10 Digit Account number.

An Enercare technician stands outside of a home.

How can I pay my bill?

If you have a 12-digit account number here are your options: Sign up for pre-authorized debit/credit or make a one-time payment using My Account In person at any major Canadian financial institution Set up “Enercare Home Services (12 Digit Acct)” as a payee in online banking Pay by phone at 1-855-642-8607 Send a cheque by…

An Enercare technician stands outside of a home.

How to sign up for pre-authorized credit payments?

If you have a 12-digit account number: Sign up for My Account and set up pre-authorized credit payments. If you don’t have a My Account login you can call us at 1-855-642-8607 to enroll by phone. If you have a 10-digit account number Customers with a 10-digit account number are currently unable to enrol in…

An Enercare technician stands outside of a home.

How to sign up for pre-authorized debit payments?

If you have a 12-digit account number on the top of your bill: Please sign up for My Account and set up pre-authorized debit. Or complete and return this form by mail or email to [email protected] If you have a 10-digit account number on the top of your bill:  Please sign up for an Enercare…

An Enercare technician stands outside of a home.

How to make an overdue payment?

If you have a 12-digit account number, here are your options: Sign up for pre-authorized debit/credit or make a one-time payment using My Account In person at any major Canadian financial institution Online Banking to: Enercare Home Services (12 Digit Acct) Pay by phone at 1-855-642-8607 Send a cheque by mail to: Enercare Home Services,…

An Enercare technician stands outside of a home.

Why am I being charged for late fees?

You may be charged a late fee if payment for your bill(s) was not received by the due date.  To avoid late fees, enroll in Pre-authorized Debit or Pre-authorized Credit payments and never miss a due date.