FAQs

March 13, 2023

Can Enercare start billing me now?

Unfortunately, at this time, we are not able to accommodate this request. We will communicate directly with you as we know more about when your billing will start on the Enercare bill.

March 13, 2023

I am past due with my Enercare charges from my Enbridge Gas bill & am currently with collections, will this transfer to you?

Any Enercare charges billed on the Enbridge Gas bill are payable to Enbridge Gas. Any collection activity will remain with Enbridge Gas and you should discuss with them directly. If you have received communications from us that you have been moved to Enercare billing and have received your first bill directly from us, you are…

March 13, 2023

I received a bill from both Enbridge Gas and Enercare, what happens now?

If you have always received an Enercare bill directly from Enercare, those charges will continue to be billed to you on the Enercare bill and your Enbridge Gas charges will continue to be billed by Enbridge Gas. If you have recently transitioned to Enercare Direct Billing and are yet to receive your first bill from…

March 13, 2023

I received communications that I’m being transitioned to Enercare Direct Billing. How do I set up preauthorized payments?

Setting up preauthorized payments or credit on your Enercare billing account is easy. First set up your account, by following the steps outlined in the email or letter we sent you. Once your account is set up, you can then easily set preauthorized payment based on the steps outlined on your account page. If you…

March 13, 2023

I’m aware that some customers have already received communications from Enercare. How do I know if I am missing an email or a letter?

Check your spam for a missed email from us or your mailbox for a letter from us. You will know if the email is authentic if it comes from domain “[email protected]”. You can also call us on 1-855-255-5451 and our customer service representative will be happy to help you with this confirmation.

March 13, 2023

I received communications from Enercare. How do I know that it is authentic?

There are two ways for you to verify that the message you’re getting is from Enercare. 1) The email sender name will come from email address “[email protected]” 2) For either email or letter, there will be a unique web link or a QR code. You can also scan the QR code with your smartphone camera…

March 13, 2023

I think I might have received an email or letter, but I have misplaced them. What do I need to do?

Check your spam for a missed email or your mailbox for a letter from Enercare. You will know the email is authentic if it comes from the email “[email protected]”. You can also call us on 1-855-255-5451 and our customer service representative will be happy to assist you with account registration.

March 13, 2023

I received a few communications from Enercare – What exactly do I need to do?

If you have received letters or emails from us regarding the Enercare Direct Billing Program, this means that it is time for you to take action. Follow the instructions in the letter or email to set up your Enercare account and start receiving your bill directly from Enercare.

March 13, 2023

I do not know anything about the Enercare Direct Billing Program – What do I need to do?

If you have not received any communication from us, there’s no action you need to take at this time. When it’s time to make the switch, we’ll send you all the information that you need. In the meantime, you can bookmark this page to keep up with the latest news about the billing transition.