FAQs

August 5, 2021

Do I really need a maintenance plan on my new furnace or AC still under warranty?

Yes, this is still recommended. Like a new car, your home comfort equipment requires regular maintenance to both extend the life of your equipment and keep the energy efficiency in your home optimal.

August 5, 2021

When should I consider replacing my equipment?

Refer to DOK articles that provide a rebuttal of age of equipment.

August 5, 2021

I have an appointment booked today, when will my technician arrive?

The technician will arrive within the 4-hour window provided at the time of the booking. You can also be notified through our Enercare Mobile App when our technician is on route to your location.

August 5, 2021

I have a service appointment booked, what do I need to do next?

Prior to your appointment, please ensure that there is someone over the age of 18 present at home to let the technician in. There must be a clear pathway to your cooling and/or heating equipment and pets/animals must be caged.

August 5, 2021

What is the Enercare Mobile App?

The Enercare Mobile App allows you to verify, modify and even book new service calls to resolve issues with your home comfort equipment. You can view your current account details, book your next service, maintenance or repair, receive alerts when your technician is on their way and view our most current offers. Our new en…

August 5, 2021

What is Enercare Smarter Home?

Enercare Smarter Home is a simple, integrated system that puts home comfort and peace of mind in the palm of your hand, even when you’re not home. For more information on Enercare Smarter Home and the full suite of Smarter Products, visit [insert link].

August 5, 2021

How do I contact Enercare Home Service?

You can reach 24 hours a day at 1-888-266-3939.

August 5, 2021

I would like all my service addresses under one account number.

If you are billed directly by Enercare, give us a call at 1-855-642-8607 and we can process this for you. If you are billed by for any of our services, you will need to contact them directly to get this corrected.  Their contact information should appear on your most recent bill.        

August 5, 2021

Is there anything I can check at home prior to calling for service?

Yes, depending on the issues. If you are experiencing no hot water or heat, this could be related to your outdoor venting. If you are able, check to confirm venting is not blocked with snow, debris or equipment is a good idea. For leaking equipment, checking to confirm the source of the leak will ensure…