August 5, 2021
Do not open the package! Call 1-888-266-3939 and provide your Name, Address and Subcase Number. We will book your appointment and our technician will be on the way to install the new part.
August 5, 2021
Once you enroll for your online account nothing further needs to be completed to transition your account to paperless billing. The account will show the status of online in 3-5 business days after you sign up for this feature.
August 5, 2021
Yes, depending on the issues. If you are experiencing no hot water or heat, this could be related to your outdoor venting. If you are able, check to confirm venting is not blocked with snow, debris or equipment is a good idea. For leaking equipment, checking to confirm the source of the leak will ensure…
August 5, 2021
Refer to DOK articles that provide a rebuttal of age of equipment.
August 5, 2021
The technician will arrive within the 4-hour window provided at the time of the booking. You can also be notified through our Enercare Mobile App when our technician is on route to your location.
August 5, 2021
Prior to your appointment, please ensure that there is someone over the age of 18 present at home to let the technician in. There must be a clear pathway to your cooling and/or heating equipment and pets/animals must be caged.
August 5, 2021
The Enercare Mobile App allows you to verify, modify and even book new service calls to resolve issues with your home comfort equipment. You can view your current account details, book your next service, maintenance or repair, receive alerts when your technician is on their way and view our most current offers. Our new en…
August 5, 2021
Enercare Smarter Home is a simple, integrated system that puts home comfort and peace of mind in the palm of your hand, even when you’re not home. For more information on Enercare Smarter Home and the full suite of Smarter Products, visit [insert link].
August 5, 2021
You can reach 24 hours a day at 1-888-266-3939.
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