August 5, 2021
Yes, depending on the issues. If you are experiencing no hot water or heat, this could be related to your outdoor venting. If you are able, check to confirm venting is not blocked with snow, debris or equipment is a good idea. For leaking equipment, checking to confirm the source of the leak will ensure…
August 5, 2021
You can reach 24 hours a day at 1-888-266-3939.
August 5, 2021
Enercare Smarter Home is a simple, integrated system that puts home comfort and peace of mind in the palm of your hand, even when you’re not home. For more information on Enercare Smarter Home and the full suite of Smarter Products, visit [insert link].
August 5, 2021
The Enercare Mobile App allows you to verify, modify and even book new service calls to resolve issues with your home comfort equipment. You can view your current account details, book your next service, maintenance or repair, receive alerts when your technician is on their way and view our most current offers. Our new en…
August 5, 2021
Prior to your appointment, please ensure that there is someone over the age of 18 present at home to let the technician in. There must be a clear pathway to your cooling and/or heating equipment and pets/animals must be caged.
August 5, 2021
You will receive an email notification each month when a new bill has been generated and is available for viewing.
August 5, 2021
To add a secondary account: Please log into an account associated with the corresponding email address in order to add the secondary account. At the top of your home screen, beside the logout button, you will see ‘Add Account’. Please click on this feature and provide the following details for the secondary account (account number,…
August 5, 2021
No, wait times to receive your bill in the mail. Once your bill is ready an email notification will be sent alerting you that your invoice is ready to be viewed. All bills can be viewed for up to 24 months. You can enroll several accounts under one email address.
August 5, 2021
E-billing is electronic billing where invoices are viewable from an online portal. With this feature, no paper bills will be sent out instead they will be received electronically. This is only available for any customer that is billed directly by Enercare and doesn’t include Enbridge billing.
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