August 5, 2021
Payments can take 3-4 business days to process. If the payment is posted on the account after your new invoice is generated, the payment will not appear on the latest invoice we send you. However, the next invoice you receive will show the applied payments. To avoid this situation, we ask that you make all…
August 5, 2021
If you receive a bill directly from Enercare only and your bill is showing a credit balance, you may request that this amount be refunded to you. The fastest way for us to refund the credit balance to you would be via direct deposit, which you may request by filling in this form and attaching…
August 5, 2021
If you are billed by Enercare, you may pay your bill by mailing a cheque along with the bill statement stub to the address below. Please make cheque payable to Enercare Home Services and include your account number in the memo section of the cheque. Please allow for postal delivery time when sending your payment.…
August 5, 2021
If you are billed directly by Enercare, we ask that you contact our Payment Arrangement Team. We will be happy to assist you with a payment plan going forward. Payment Arrangement Team: 1-855-367-7177 Mon – Fri – 8:00am – 8:00pm Sat – 8:30am – 5:00pm (Closed Sunday and Statutory Holidays) If you are billed by…
August 5, 2021
You can make an online payment through your banking institution. If you are billed by Enercare please ensure the payee is Enercare Home Services and include the 10-digit account number shown at the top of your bill.
August 5, 2021
E-billing is electronic billing where invoices are viewable from an online portal. With this feature, no paper bills will be sent out instead they will be received electronically. This is only available for any customer that is billed directly by Enercare and doesn’t include Enbridge billing.
August 5, 2021
No, wait times to receive your bill in the mail. Once your bill is ready an email notification will be sent alerting you that your invoice is ready to be viewed. All bills can be viewed for up to 24 months. You can enroll several accounts under one email address.
August 5, 2021
To add a secondary account: Please log into an account associated with the corresponding email address in order to add the secondary account. At the top of your home screen, beside the logout button, you will see ‘Add Account’. Please click on this feature and provide the following details for the secondary account (account number,…
August 5, 2021
You will receive an email notification each month when a new bill has been generated and is available for viewing.
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